Frequently Asked Questions
Below are some of the most frequently asked questions and answers to those questions. Should you have any other questions, please feel free to contact us and we’ll be happy to answer them.
What happens when a family member or loved-one dies?
The death has to be officially pronounced by either a doctor or a medical professional. Then you can arrange for us to take your loved one into our care by calling us directly, on +44 7398 731 101 we offer a 24 hour service. There is no need to wait for regular business.
Who normally makes the funeral arrangements?
In most cases it is the next of kin, however any of the immediate family can do this, it’s very important to remember that anyone signing these official documents agrees that they take responsibility for all arrangements and costs once signed.
What type of funeral can we choose for our loved-one?
There are many types of services and funerals that we can arrange, burial, cremation, eco funerals just to mention a few, please feel free to discuss your options with us.
What kind of coffins or caskets are there?
We offer a wide range of coffins and caskets, ranging from solid wood to eco friendly funeral coffins. Our experienced staff will be able to advise you accordingly to your requirements and budget.
If I choose either a burial or cremation, is viewing permitted of the deceased?
Yes in all cases you will be able to view, many families bring clothes for the deceased to be dressed in and other items they wish to place alongside them in the coffin.
If I choose cremation, can there still be a funeral?
Yes, we have many families that choose a funeral service before a private cremation takes place.
Do we need to embalm?
Generally speaking, this is a personal preference and is not required by law and in some cases not necessary, although there are occasions whereby, we would recommend. However, there are certain requirements, such as if your loved one is being repatriated either by air or land including cross border embalming is required by law. Embalming may be waved on religious grounds or for Muslim or Jewish faiths.
How do I make payment and how soon do I need to pay?
We accept all types of payments, EFT (electronic, SWIF and IBAN) credit and debit cards as well as cash payment. A deposit of 50% is required at the time of making the arrangements. Full payment for the funeral or cremation must be paid 48 hours beforehand
How much does a funeral or cremation cost?
This very much depends on your budget and requirements, our fully trained staff will advise and guide you through this process and various packages we offer.
What other services do you provide?
We offer a wide range of services, bespoke funerals, burial and cremation, repatriation by land and air. Assistance with the completion of relevant forms and general advice on social media platforms and how to manage those for the deceased. If there is anything else we can assist with, please let us know.
Can you arrange catering for after the funeral or service?
Yes, we can certainly, we have a wide choice of catering options available.